Can you remove bad reviews?
Genuine reviews can't be removed, and no honest agency will promise otherwise. We report reviews that break platform rules, reply well to the rest, and help more satisfied guests leave reviews.
Get found
Hotel reputation management
Reviews decide bookings. Guests compare ratings before they compare prices, and Google considers reviews when it ranks local results. We monitor reviews across Google and the OTAs, reply on your behalf in your voice, help you ask happy guests for reviews, and turn complaints into a monthly list of what to fix.
What's included
- Monitoring across Google, MakeMyTrip, Goibibo, Booking.com, Agoda and TripAdvisor
- A reply to every review within two working days, in your hotel's voice
- Serious complaints escalated to you the same day
- Review requests by WhatsApp, email or a QR code at checkout
- Reviews that break platform rules reported to the platform
- A monthly report: rating trend, recurring issues and what to fix
How it works
- Week 1
Baseline
Ratings and review volume on every platform.
- Week 1
Set your voice
Reply style, sign-off and escalation rules agreed with you.
- Every day
Run
Monitoring and replies across platforms.
- Every month
Review
Themes in what guests say, and the fixes worth making.
Who it's for
- Hotels with unanswered reviews
- Properties whose rating has slipped
- Groups that need one view across several hotels
Hotel reputation management
Questions hotels ask
Do you write fake reviews?
No. Fake reviews break Google and OTA policies and can get a listing penalized. We only ask real guests.
How quickly do you reply to reviews?
Within two working days, and the same day for serious complaints, which we also pass to you.
How much does hotel reputation management cost?
From ₹10,000 a month plus GST, depending on review volume and the platforms covered.
Google Business Profile management
Win the Google Maps results for “hotels near me” with a complete, active profile.
From ₹5,000a month · plus GST
OTA setup and management
Listings on MakeMyTrip, Booking.com, Agoda and more that look right and rank well.
From ₹2,500per OTA · plus GST
AI search optimization (AEO and GEO)
Help ChatGPT, Gemini, Perplexity and Google's AI answers name your hotel.
From ₹15,000a month · plus GST
Free hotel audit
See what's costing you bookings
Tell us about your hotel. We'll review your Google profile, Google Hotels, OTA listings, website, reviews and AI answers, and send a short report within three working days.
- No logins needed
- No obligation
- In Hindi or English