Terms of service

1. The website

You may use quickgick.com to learn about Quickgick and to contact us. Do not interfere with it, try to get into parts of it you are not meant to, or copy its content for commercial use without asking. Quickgick is in private preview: descriptions of features we plan to build are not a promise that they exist today.

2. The service

Quickgick lets a hotel answer guests on WhatsApp and on a guest web page, take orders and requests, send them to the right staff with an owner and a promised time, and see how they are going. It uses AI to read and translate messages, to answer routine questions when the Hotel turns this on, and to decide when an offer or suggestion is worth making. We may improve or change the service. If we remove something the Hotel relies on, we will tell it at least 30 days before.

3. Accounts

• We set up the Hotel's owner account. The owner and authorised managers invite the Hotel's staff, decide their roles, and remove people who leave, in Settings. The Hotel is responsible for what its staff do in Quickgick.
• Each person signs in with their own account, through Google or a verified email and password. Do not share sign-ins.
• Tell us at once at hello@quickgick.com if you think an account has been misused.

4. What the Hotel is responsible for

1. Having a lawful basis for messaging its guests, and telling them how their data is used. Under India's DPDP Act the Hotel is the Data Fiduciary for its guests' data, and Quickgick is its Data Processor (section 8).
2. Following WhatsApp's rules, including Meta's WhatsApp Business Terms, Commerce Policy and Business Messaging Policy. Meta may limit or block a number that breaks them, and that is outside our control.
3. Keeping its information accurate: prices, taxes, menus, opening hours, policies and the answers it gives. Quickgick quotes what the Hotel has entered.
4. Choosing how much Quickgick may do on its own: whether the AI answers routine questions, and whether offers are only recorded, approved by a person first, or sent within the Hotel's rules.
5. Looking after its guests. Quickgick helps staff respond; it does not replace them. The Hotel stays responsible for the orders it accepts, the services it provides and what it charges.
6. Not using Quickgick to send spam or unlawful content, to message people who have not contacted the Hotel or agreed to hear from it, or to harm anyone.

5. The AI

The AI can make mistakes. It is built to pass a message to staff when it is unsure, to quote only prices the Hotel has entered, never to tell a guest that a dish is safe for an allergy, and never to mark a request as done, but it can still misunderstand a guest. Staff can see every conversation and take it over at any time. The Hotel should check how the AI answers before turning on automatic replies, and tell us about any wrong answer so we can fix the cause.

Each Hotel has a monthly AI allowance, which we set. When it is used up, Quickgick stops using AI for the rest of the month: what it can answer without AI still goes out, and everything else goes straight to staff.

6. Fees and payment

• Fees are set out in the Hotel's order form or pilot agreement. A pilot is a platform subscription fee plus a commission of 8 to 12% on the services Quickgick helps the Hotel sell to its guests, agreed before the pilot starts, with a report of those services every month.
• Prices are in Indian rupees and exclude GST, which we add.
• We invoice as the order form or pilot agreement says. Invoices are due within 15 days.
• If an invoice is more than 30 days late, we may pause the service after 7 days' written notice. Pausing never deletes the Hotel's data, and the service resumes when the invoice is paid.
• We may change prices with 30 days' notice. A change takes effect at the Hotel's next billing period.
• WhatsApp's own message charges are paid by the Hotel directly to Meta, not to us.

7. The Hotel's data

The Hotel owns its data: its menus, prices, guests' conversations, orders and everything else it or its guests put into Quickgick. We use it only to run and improve the service for that Hotel and to keep the service secure. We do not sell it or use it for advertising. We do not use one Hotel's guests' conversations to serve another Hotel, and we do not use them to train AI models.

We may use aggregated statistics that identify no guest or Hotel (for example, the average time to complete a request) to improve Quickgick.

8. Data protection

As the Hotel's Data Processor, Quickgick will:

• process guests' data only to provide the service and as the Hotel instructs;
• keep it secure, and give our own staff access to a Hotel's data only when support needs it, through time-limited access that is recorded;
• use only the service providers listed in our privacy policy, and tell the Hotel before adding one;
• keep and delete data on the schedule the Hotel sets in Settings → Privacy, within the limits in the privacy policy;
• help the Hotel answer guests who ask to see, correct or erase their data;
• tell the Hotel without undue delay, and in any case within 72 hours of becoming aware, of a breach affecting its guests' data.

We will sign a data processing agreement with the Hotel setting this out in more detail on request.

9. Availability and support

We aim to keep Quickgick available at all times and to fix problems quickly. During a pilot, or before a Hotel has a signed service level, we do not guarantee any particular uptime. Planned maintenance is done at night India time where possible. Support is by WhatsApp and by email at hello@quickgick.com.

10. Third-party services

Quickgick depends on services we do not control, including Meta's WhatsApp Business Platform, Google Cloud and Amazon Web Services. We are not responsible for their outages or for decisions they make about the Hotel's account, for example Meta limiting a WhatsApp number.

11. Ending the agreement

• Either side may end the agreement with 30 days' written notice, unless the order form or pilot agreement sets a fixed term.
• Either side may end it at once if the other seriously breaks these terms and does not fix it within 15 days of being told.
• After it ends, the Hotel may ask us for an export of its data for 30 days; our team prepares it. After that we delete or anonymise the Hotel's data, except what the law requires us to keep, such as invoices.
• Fees already paid for the current period are not refunded unless we end the agreement without cause.

12. Intellectual property

Quickgick, its software, its design and its name belong to us. The Hotel may use the service while the agreement lasts. Suggestions the Hotel gives us may be used to improve Quickgick without payment.

13. Disclaimer

Apart from what these terms say, the service and the website are provided "as is". We do not promise that they will be free of errors or interruptions, or that the AI's answers will always be correct.

14. Limit of liability

Neither side is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill. Our total liability under these terms in any 12 months is limited to the fees the Hotel paid us in those 12 months. These limits do not apply where the law does not allow them, or to fraud.

15. Indemnity

The Hotel will compensate us for claims by third parties, including guests and Meta, that arise from the Hotel's breach of section 4 or from content the Hotel supplied.

16. Changes to these terms

We may update these terms. For a change that matters, we will tell Hotels by email at least 30 days before it takes effect. Continuing to use Quickgick after that means accepting the new terms.

17. Law and disputes

These terms are governed by the laws of India. Courts in New Delhi have exclusive jurisdiction. Before going to court, both sides will try to settle a dispute in good faith for 30 days.

18. Contact

Brevity Technologies Private Limited, Room 419, 4th Floor, IIF, Netaji Subhas University of Technology, Azad Hind Fauj Marg, Dwarka Sector 3, Delhi 110078, India. Email: hello@quickgick.com. Phone: +91 89207 96562.