Delete your data

1. If you messaged a hotel on WhatsApp or through its guest page

The hotel decides how your data is used, and Quickgick handles it on the hotel's behalf. You can ask either of us.

Option 1: ask the hotel. Tell the front desk, or write in the same WhatsApp chat: "Please delete my data." The hotel passes the request to us.

Option 2: ask us directly. Email hello@quickgick.com with the subject "Delete my data", and include:

• the phone number you used on WhatsApp;
• the name of the hotel, and roughly when you stayed or messaged.

To be sure the request comes from you, we send a short message to that WhatsApp number and ask you to reply. We do not delete anyone's data on the strength of an email alone.

Just want the offers to stop? Reply STOP in the chat (or "band karo"). The hotel will stop sending you offers and suggestions; you can still message it, and it will answer you. Reply START to change your mind. This stops offers but does not delete your data.

2. What is deleted

• your messages and the text of your voice notes;
• your name and phone number;
• the preferences and needs recorded about you, and the notes the system made about your stays;
• your records of consent, offers made to you, and your links to the guest web page.

Some copies are removed on a schedule rather than at once: what the AI was shown about you within 90 days, the raw copy of each WhatsApp message within 30 days, and copies in our encrypted backups within 30 days, when they are overwritten.

3. What may be kept, and why

• Orders and bills that the hotel must keep for tax and accounting law. We remove your name and number from them, and clear anything in them that identifies you, unless the hotel must keep them in full.
• A record that your request was made and completed, without its content, so we can show we did it.
• If you have a current booking or are staying at the hotel, we delete your data after you check out, because the hotel needs it to look after you until then.

4. If you work at a hotel that uses Quickgick

Ask the hotel's owner or manager to remove you in the Quickgick staff console (Settings → Staff). That ends your access at once. To have your account details erased as well, email hello@quickgick.com from the address you signed in with. We keep the record of changes you made in the console, such as a price change, because the hotel needs an accurate history of its prices and bills.

5. If you contacted us through quickgick.com

Email hello@quickgick.com from the address you used, and we will delete your enquiry from our email.

6. If you are a hotel leaving Quickgick

Tell us in writing. You can ask for an export of your data within 30 days of the agreement ending; our team prepares it. After that we delete or anonymise your data, except invoices we must keep by law.

7. How long it takes

We confirm we have received your request within 3 working days and complete it within 30 days. We tell you when it is done, and what was kept and why.

8. If you are not satisfied

Contact our grievance officer, Binit Gupta, at hello@quickgick.com or +91 89207 96562. If we cannot resolve it, you may complain to the Data Protection Board of India.